| Subject: |
installing
love |
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| Customer: |
I can do that. I'm not very technical, but I
think I am ready to install now. What do I do first?

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| CS Rep: |
The first step is to open your HEART.
Have you located your HEART ma'am?

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| Customer: |
Yes I have, but there are several programs running
right now. Is it okay to install while they are running?

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| CS Rep: |
What programs are running ma'am?

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| Customer: |
Let me see....I have PASTHURT.EXE, LOWESTEEM.EXE,
GRUDGE.EXE, and RESENTMENT.COM running right now.

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| CS Rep: |
No problem. LOVE will automatically
erase PASTHURT.EXE from your current operating system.
It may remain in our permanent memory, but it will no
longer disrupt other programs. LOVE will eventually
overwrite LOWESTEEM.EXE with a module of its own called HIGHESTEEM.EXE.
However, you have to completely turn off GRUDGE.EXE and RESENTMENT.COM.
Those programs prevent LOVE from being properly
installed. Can you turn those off ma'am?

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| Customer: |
I don't know how to turn them off. Can you
tell me how?

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| CS Rep: |
My pleasure. Go to your Start menu and
invoke FORGIVENESS.EXE. Do this as many times
as necessary until GRUDGE.EXE and RESENTMENT.COM
have been completely erased.

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| Customer: |
Okay, I'm done. LOVE has started
installing itself automatically. Is that normal?

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| CS Rep: |
Yes it is. You should receive a message that
says it will reinstall for the life of your HEART.
Do you see that message?

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| Customer: |
Yes I do. Is it completely installed?

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| CS Rep: |
Yes, but remember that you have only the base
program. You need to begin connecting to other HEARTS
in order to get the upgrades.

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| Customer: |
Oops...I have an error message already. What
should I do?

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| CS Rep: |
What does the message say?

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| Customer: |
It says "ERROR 412 - PROGRAM NOT RUN ON
INTERNAL COMPONENTS". What does that mean?

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| CS Rep: |
Don't worry ma'am, that's a common problem.
It means that the LOVE program is set up to run on
external HEARTS but has not yet been run on your HEART
It is one of those complicated programming things, but In
non-technical terms it means you have to "LOVE"
your own machine before it can "LOVE" others.

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| Customer: |
So what should I do?

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| CS Rep: |
Can you find the directory called "SELF-ACCEPTANCE"?

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| Customer: |
Yes, I have it.

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| CS Rep: |
Excellent, you are getting good at this.

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| Customer: |
Thank you.

|
| CS Rep: |
You're welcome. Click on the following files
and then copy them to the "MYHEART" directory: FORGIVESELF.DOC,
SELFESTEEM.TXT, REALIZEWORTH.TXT, and GOODNESS.DOC.
The system will overwrite any conflicting files and begin
patching any faulty programming. Also, you need to
delete SELFCRITIC.EXE from all directories, and then
empty your recycle bin afterwards to make sure it is completely
gone and never comes back.

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| Customer: |
Got it. Hey! My HEART is
filling up with really neat files. SMILE.MPG is
playing on my monitor right now and it shows that
WARMTH.COM, PEACE.EXE, and CONTENTMENT.COM
are copying themselves all over my HEART!

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| CS Rep: |
Then LOVE is installed and running.
You should be able to handle it from here. One more
thing before I go...

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| Customer: |
Yes?

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| CS Rep: |
LOVE is freeware. Be sure to give it
and its various modules to everybody you meet. They
will in turn share it with other people and they will
return some really neat modules back to you.

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| Customer: |
I will. Thank you for your help.

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